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Toolkits and Protocols

Palliative Care: Support of and Communication with Family. Training Resource Australia
Palliative Care Australia
This training resource assists practitioners to identify the family, demonstrate an understanding of a cultural care consideration, discuss the importance of communication, demonstrate communication strategies to enable the provision of support to families, identify support structures for the family, discuss the importance of family in the palliative approach and identify barriers which may cause ineffective communication.

Cases

Dunne v Victorian Aboriginal Health Service Co-operative (Health and Privacy) [2012] VCAT 1770
A complaint was upheld in circumstances where a health practitioner had casually asked the patient’s mother how the patient was doing in hospital. When the patient later discovered this she was upset as she and her mother were estranged. The question was found to have breached the patient’s privacy principles.

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